FAQ

Contact Us

By Phone:

855-313-3610

Mon-Fri 9am-5pm

**If we miss your call, please leave a message and a customer service representative will be in touch with you shortly.

 

By Email:

smartlots@inmar.com

** For questions regarding existing orders, please include your order number.

 

Website FAQs

Do I need to create an account on SmartLots.com?

If you are currently an Inmar approved buyer, you already have an account on SmartLots.com! Log in here with the email address you receive invoices to. Please select FORGOTTEN PASSWORD to change your password and gain access.

If you are not currently purchasing Inmar product, please complete the brief registration process to become an Inmar Liquidation registered buyer. You can create an account here. You will be asked to submit a W-9 form and resale tax certificate (or email both at a later time before you purchase product).

 

What is required to create an account and begin purchasing?

If you're a current Inmar buyer, you simply need to claim your account here. Select FORGOTTON PASSWORD to change your password and use the email address you receive invoices to. If you do not have an email address associated with your company name in our invoicing system, please contact us and we will add an email address to your account and give you SmartLots.com access.

If you do not currently purchase from Inmar, we ask that you fill out a brief form, and we require a W-9 form and resale tax certificate from every buyer. You can begin the registration process here.

Is SmartLots.com mobile friendly?

Yes, the website is optimized for Apple and Android devices.


Product & Shipping Information

Where does SmartLots.com source liquidation product from?

Seven of the top 10 retailers choose Inmar’s secure liquidation and remarketing services. We manage asset recovery programs for manufacturers, and process returned goods for leading U.S. retailers and wholesalers. As an Inmar buyer, you will have access to a diverse group of products that is always changing. Our inventory includes returned product, overstocks and shelf pulls in every category and condition. We have thousands of small business resellers using Inmar Liquidation as their primary source of inventory purchases, which now has become even easier with SmartLots.com.  Truckload, LTL and pallet sales are available. Interested sellers can contact us at smartlots@inmar.com.

 

Where does SmartLots.com warehouse product?

Our nationwide facility network warehouses a vast assortment of inventory. If you can’t find what you’re looking for in a location near you on SmartLots.com, contact us.

 

·       AR (Bentonville)

·       AZ (Phoenix)

·       CA (Fullerton)

·       FL (Lakeland)

·       GA (Atlanta)

·       IL (Romeoville)

·       IN (Ft. Wayne & Indianapolis)

·       MA (Taunton)

·       NC (Rural Hall)

·       NV (Reno)

·       NY (Rochester & Gloversville)

·       OH (Bedford Heights)

·       OR (Clackamas)

·       PA (Breinigsville)

·       TX (Grand Prairie & Houston)

·       VA (Fredericksburg)

 

What type of product is sold on SmartLots.com?

We offer a great selection in all product categories of store returns, obsolete inventory, and excess inventory. We always list the condition and detail exactly what we are offering to eliminate surprises. See below a list of the many categories of merchandise we may be selling today.

 

·       Apparel & Accessories

·       Baby

·       Dollar Store Items

·       Domestics

·       Electronics

·       Furniture

·       General Merchandise

·       Grocery

·       Health & Beauty

·       Home Improvement

·       Housewares

·       Seasonal

·       Shoes

·       Sporting Goods

·       Toys

 

Is shipping offered?

You have the option to add Inmar shipping to any and all product listed on SmartLots.com, and will be provided an accurate quote prior to payment.

 

What are my payment options?

Once you become a registered buyer, you are able to purchase product using a wire transfer or with a Visa or MasterCard. If you choose to pay via wire transfer, instructions will be included on the order invoice you receive from Inmar following your order confirmation from SmartLots.com. Product is available for pick up or shipping within 48 business hours of receipt of wire transfer or within 72 hours of receipt of credit card funds in most cases.


What is the return policy?

Returns are offered on a case by case basis. Please email SmartLots@Inmar.com or call 855-313-3610 with your order number ready.